Book an Appointment

Can another healthcare professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, mental health nurse, physiotherapist, or other healthcare professional.You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

• Chest pain (suspected heart attack)
• Suspected stroke
• Suspected meningitis
• Anaphylactic shock (severe allergy)
• Heavy bleeding or deep lacerations
• Fluctuating levels of consciousness or completely unconscious
• Difficulty breathing or stopped breathing with a change in colour
• New seizure, fit or uncontrollable shaking
• What to do in an emergency

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

• A fever and lethargic (drowsy) child
• A feverish and floppy (unresponsive) infant
• Difficulty breathing
• Sudden, severe abdominal pain
• Accidental or intentional overdose of medication
• Trauma (including falls) and possible broken bones or road traffic accident.

Your appointment at the Practice

• Appointments currently may only be made by telephone
• Please phone at 0830 for a morning appointment, or at 1230 for an afternoon appointment
• Our reception staff will take some basic information to ensure you are seen by the right person, at the right time
• You can speak to any doctor you prefer but it is generally best to stay with the same doctor for the duration of any one problem, or otherwise the doctor who is working in clinic that day
• We aim to be able to see patients within 48 hours but if you wish to see a particular doctor or during very busy periods you may have to wait longer
• Please make one appointment for each member of the family who needs to be seen
• We try to keep to time but please be patient as someone before you may take longer than planned
• Appointments are normally ten to fifteen minute slots and so if you have a complicated problem which you think will require longer, please discuss this with the reception
• It is practice policy to allow patients to choose whichever doctor they wish to however this may not always be possible. If your issue is urgent, you will be required to see any GP or nurse who is available at the time.

Urgent Problems

If you feel that your problem is an emergency and cannot wait, please tell the receptionist who can discuss this with the duty doctor or advanced nurse practitioner and, if appropriate, you will be seen as soon as possible.

We ask patients not to abuse this service

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-schedule. Failure to attend multiple appointments, besides wasting scarce and valuable clinical time that could have went to another patient in need, may result in you being re-assigned to another practice outside our catchment area.

Additional information