Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, mental health nurse, physiotherapist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
- What to do in an emergency
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- Appointments currently may only be made by telephone
- Please phone at 0830 for a morning appointment, or at 1230 for an afternoon appointment
- Our reception staff will take some basic information to ensure you are seen by the right person, at the right time
- You can speak to any doctor you prefer but it is generally best to stay with the same doctor for the duration of any one problem, or otherwise the doctor who is working in clinic that day
- We aim to be able to see patients within 48 hours but if you wish to see a particular doctor or during very busy periods you may have to wait longer
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient as someone before you may take longer than planned
- Appointments are normally ten to fifteen minute slots and so if you have a complicated problem which you think will require longer, please discuss this with the reception
- It is practice policy to allow patients to choose whichever doctor they wish to however this may not always be possible. If your issue is urgent, you will be required to see any GP or nurse who is available at the time.
If you feel that your problem is an emergency and cannot wait, please tell the receptionist who can discuss this with the duty doctor or advanced nurse practitioner and, if appropriate, you will be seen as soon as possible.
We ask patients not to abuse this service
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-schedule. Failure to attend multiple appointments, besides wasting scarce and valuable clinical time that could have went to another patient in need, may result in you being re-assigned to another practice outside our catchment area.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.